Secure payment

01Accepted Payment Methods

Dong Solar Kenya accepts a range of convenient and secure payment methods to suit both individual and corporate customers. All transactions are processed through trusted, verified payment channels.

• M-Pesa: Pay via Paybill or Till Number. M-Pesa details are provided at checkout and upon order confirmation.
• Pesapal: Our website integrates Pesapal, a PCI-DSS compliant payment gateway, which supports Visa, Mastercard, M-Pesa, Airtel Money, and other mobile wallets.
• Bank Transfer: Direct bank transfers are accepted for larger orders and institutional purchases. Our bank account details will be provided upon order confirmation.
• Cheque: Accepted for corporate and institutional clients only. Cheques must clear before goods are dispatched or installation commences.
• Cash on Delivery: Available for select orders within Nairobi and surrounding areas. This option must be agreed upon at the time of order confirmation.

02Secure Payment Gateway

All card and online payments on dongsolar.co.ke are processed through Pesapal, a leading African payment gateway that is fully compliant with international payment security standards.

Key security features of our payment gateway include:

• SSL Encryption: Our website uses 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your browser and our servers. Look for the padlock icon in your browser’s address bar as confirmation.
• PCI-DSS Compliance: Our payment processor adheres to Payment Card Industry Data Security Standards (PCI-DSS), ensuring that card transactions are handled safely.
• 3D Secure Authentication: For card payments, additional verification (such as a one-time password sent to your phone) may be required to authorise your transaction.
• HTTPS Protocol: All pages on our website are served over HTTPS, ensuring that your browsing and payment sessions are fully encrypted end-to-end.

03Data Privacy & Card Data Storage

Dong Solar Kenya does not store your card details, M-Pesa PIN, or any sensitive payment credentials on our servers. All payment data is handled exclusively by our certified third-party payment processors.

Here is how your payment data is managed:

• Card numbers, CVV codes, and expiry dates are entered directly into the payment gateway’s secure environment and are never transmitted to or stored by Dong Solar Kenya.
• M-Pesa transactions are completed through Safaricom’s secure platform. Your PIN is never shared with or visible to Dong Solar Kenya.
• We retain only the transaction reference number and confirmation status required for order fulfilment and records.

For more information on how we handle your personal data, please refer to our Privacy Policy.

04Fraud Prevention

We take fraud prevention seriously and have implemented several measures to protect both our customers and our business from fraudulent activity.

• All transactions are monitored for unusual activity. Suspicious transactions may be flagged for review and may require additional verification from the customer before processing.
• In the event that we suspect a fraudulent transaction, we reserve the right to cancel the order and issue a full refund, without liability to Dong Solar Kenya.
• We may contact you via phone or email to verify your identity or the details of a transaction before fulfilment.
• Dong Solar Kenya cooperates fully with law enforcement authorities in the investigation of any fraudulent activity.

05Your Responsibilities as a Customer

While we work hard to keep your transactions safe, you also play an important role in protecting your payment information. We ask that you:

• Always access our website directly by typing dongsolar.co.ke into your browser, rather than following links in unsolicited emails or messages.
• Ensure your payment details (card number, expiry date, CVV, M-Pesa details) are entered correctly before submitting your order.
• Never share your card details, M-Pesa PIN, or account passwords with anyone, including anyone claiming to represent Dong Solar Kenya.
• Use a secure, private internet connection when making payments. Avoid using public Wi-Fi networks for financial transactions.
• If you suspect that your payment details have been compromised or that an unauthorised transaction has been made, contact your bank or mobile money provider immediately and notify us.

06Payment Confirmation & Receipts

Upon successful payment, you will receive a confirmation in one or more of the following ways:

• M-Pesa: An SMS confirmation from M-Pesa will be sent to your registered mobile number immediately upon transaction completion.
• Card & Online Payments: A payment receipt will be displayed on-screen and sent to your registered email address after a successful transaction via Pesapal.
• Bank Transfer: Please send your proof of payment to our team via WhatsApp or email to expedite order processing. A confirmation will be issued once the transfer is verified.

If you do not receive a payment confirmation within 30 minutes of completing your transaction, please contact us with your transaction reference number so we can assist you promptly.

07Refunds & Payment Disputes

If you believe an incorrect or unauthorised charge has been made to your account, or if you are eligible for a refund in accordance with our Returns Policy, please follow these steps:

• Contact our customer service team with your order number, transaction reference, and a description of the issue.
• Approved refunds will be processed back to the original payment method used. Refund timelines vary by payment method — M-Pesa refunds are typically instant, while card or bank refunds may take 5–14 business days.
• For unresolved disputes, you may also contact your card issuer or mobile money provider directly to initiate a chargeback or dispute process.

For full details on our returns and refunds process, please refer to our Terms & Conditions.

08Changes to This Policy

Dong Solar Kenya reserves the right to update this Secure Payment Policy at any time to reflect improvements to our security measures, changes in payment providers, or updates to applicable regulations.

All changes are effective immediately upon being posted to this page. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

Have a question about a payment, transaction, or your order?
Our team is ready to assist — we typically respond within one business day.