Delivery Policy

Welcome to dongsolar.co.ke. This Delivery Policy explains how we handle the delivery of our products to our customers.

1. Delivery Locations

We deliver to various locations within Kenya. Delivery coverage areas are subject to change, and additional charges may apply for certain locations.

2. Delivery Timeframes

Orders are typically processed within 1-3 business days. Delivery times vary depending on the destination but generally range from 3-7 business days after order processing. Specific delivery times will be communicated at the time of order confirmation.

3. Delivery Charges

Delivery charges are calculated based on the delivery location, size, and weight of the order. Charges will be clearly stated at checkout before completing your purchase.

4. Receiving Your Order

Customers are responsible for providing accurate delivery information. Please ensure someone is available to receive the order at the delivery address provided. In case of failed delivery attempts, additional charges may apply for redelivery.

5. Shipping Issues

If your order is delayed, damaged, or lost during transit, please contact our customer service team promptly. We will work with the courier service to resolve the issue.

6. Changes to Delivery Policy

We reserve the right to update this delivery policy at any time. Changes will be effective immediately upon posting on this page.