Dong Solar Goods Return Policy
Effective Date: 01 January 2022
At Dong Solar, we strive to provide our customers with high-quality products and excellent customer service. We understand that there may be situations where you need to return a product, and we want to ensure a smooth and hassle-free return process. This Goods Return Policy outlines our guidelines for returns.
1. **Eligibility for Returns:**
- Products eligible for return must have been purchased directly from Dong Solar within the last 12 Months.
- The product must be in its original condition, unused, and with all accompanying materials and accessories.
2. **Non-Returnable Items:**
- Certain items are non-returnable, including but not limited to:
- Personalized or customized products.
- Digital goods or services.
- Products damaged due to misuse or negligence.
3. **Initiating a Return:**
- To initiate a return, please contact our customer service team at sales@dongsolar.co.ke / +254 113 106 275.
- Provide your order number, the reason for return, and any supporting documentation or images if applicable.
4. **Return Authorization:**
- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
- Include the RA number on the return packaging.
5. **Shipping the Return:**
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the product.
6. **Refund Process:**
- Refunds will be processed within 30 business days of receiving the returned product.
- Refunds will be issued to the original payment method used for the purchase.
7. **Exchanges:**
- If you wish to exchange a product, please follow the return process and place a new order for the desired item.
8. **Customer Support:**
- Our customer support team is available to assist you with any questions or concerns regarding the return process. Contact us at sales@dongsolar.co.ke / +254 113 106 275.
9. **Policy Updates:**
- Dong Solar reserves the right to update or modify this return policy at any time. Please check our website for the latest version.
By purchasing from Dong Solar, you agree to abide by the terms and conditions outlined in this Goods Return Policy. We appreciate your understanding and cooperation.
Thank you for choosing Dong Solar!
Dong Solar
1st flr, Storage Central
sales@dongsolar.co.ke
+254 113 106 275